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We offers limited refunds on standard monthly or longer service plans under specific conditions outlined in this policy. We are committed to providing high-quality proxy services and will consider refund requests that meet our eligibility criteria.

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Eligibility Requirements

To qualify for a refund, all of the following conditions must be met:
  • Time Limit: Refund must be requested within 24 hours of purchase
  • Usage Limit: Data usage cannot exceed 2GB or 25% of your allocated data (whichever is lower)
  • Customer Limit: Each customer is limited to one refund during their lifetime with our service
  • Account Standing: Account must be in good standing with no Acceptable Use Policy violations

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How to Request a Refund

To request a refund:
  1. Email [email protected] within 24 hours of your purchase
  2. Include your account details and order information
  3. Provide a clear reason for your refund request
  4. Our support team will review your request and respond within 1-2 business days
All refund decisions are made at our sole discretion based on the eligibility criteria outlined in this policy.

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Processing Timeline

Approved refunds will be processed within 5-10 business days to your original payment method. Processing times may vary depending on your payment provider.

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Exclusions

The following services and situations are not eligible for refunds:

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Service Exclusions

  • Free trials and promotional services
  • Services with terms shorter than one month
  • Custom term services or special contracts

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Customer Exclusions

  • Customers who have previously received a refund from us
  • Customers who have initiated chargebacks or payment disputes
  • Accounts with Acceptable Use Policy violations

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Usage Exclusions

  • Services where data usage exceeds 2GB or 25% of allocation
  • Requests submitted after the 24-hour purchase window

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Important Notes

  • Refunds are processed to the original payment method only
  • We do not offer partial refunds or account credits as alternatives to full refunds
  • This policy may be updated at our discretion; the most current version will always be available on our website
  • Refund eligibility is determined solely by Ping Technology Labs LTD

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Contact Information

For questions about this refund policy or to submit a refund request, please contact: Email: [email protected] Our support team is available to assist you with any questions regarding refund eligibility or the refund process.